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Case Study - Challenger Bank - Headhunting

Posted on April 2020

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Sector: Financial Services

Solution: Headhunting


Jodie Murray was instructed by a leading challenger bank in the bridging, development and commercial finance space to recruit a Senior Collections and Recoveries Manager. This was a brand new role to the business and it was vital that we sourced a candidate with a strategic skill set who had implemented a collections function previously. As important as that, we also needed a candidate with the potential to manage a team and the ability to deal to with senior stake holders.

Boxtree Approach

After carefully liaising with both internal recruitment and the hiring manager, Jodie set out a defined headhunting plan using her knowledge of the specialist lending space. She targeted individuals that had grown their department to its full potential and therefore needed a fresh challenge to build something fresh and exciting. Jodie was able to source individuals from larger banking organisations that craved the ‘risk and reward’ type of opportunity and the chance to be part of a start up, she mapped out business’ that were looking to relocate or re-structure and therefore make exceptional talent redundant and head hunted candidates that had experience of working for a start-up bank, been instrumental in the set-up of the collections function but needed a progressive move into management.  The business conducted 3 first interviews, one candidate was moved to 2nd stage and an offer was made and accepted.


The candidate accepted after a period of negotiation whereby we were able to obtain an increase of 10% of the original salary offered to compensate for a drop in pension contribution. The client was happy with the revised offer and 6 years on, this candidate is still in situ, they have built out a successful collections function, progressed into a senior management role and grown a team of talented collectors around them.  A brilliant return on investment for the business.

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