Commercial Insurance Team Leader

Job title: Commercial Insurance Team Leader
Location: Birmingham, Birmingham, England
Industry: Insurance
Salary: £35,000
Reference: 1694
Contact name: Morgan Whittaker-Beecroft
Contact email:

Job description

Boxtree are supporting a respected insurance brokerage whom are looking to appoint an experienced Commercial to join the team.



  • Managing the commercial insurance account handling team (8 employees) on a day to day basis; to include service level delivery and the maintenance of adequate resource within the team
  • Monitoring team progress on client renewals, new business and task progress on a daily basis
  • Ensuring claims service level agreements are maintained
  • Ensuring that the team remain compliant with FCA requirements throughout their work
  • Leading and developing the team to ensure all KPI’s targets are achieved ( including new business, renewals and placement strategy)
  • Monitor the quality of the output of the team in terms of documents, emails, calls/scripts
  • Working closely with other Team Leaders and managers to effectively implement change to deliver agreed business benefits
  • Undertake monthly team file audits to ensure compliance standards are maintained and any training/development needs are highlighted and actioned
  • Present monthly results to their teams and provide feedback to the Branch Director to feed back to the senior management team
  • To coach team members to help them strive to deliver the best possible service to customers


Company Benefits:

  • Strong commercial insurance knowledge, in the SME and mid-corporate client space
  • Strong planning, organisation and networking skills
  • Problem solving and analytical skills to identify the root cause of issues and resolve any obstacles
  • Excellent communication skills/ both written and verbal
  • Strong relationship and influencing skills
  • IT Literate – ideally with experience using Acturis and generating reports
  • Basic complaint handling and escalation process knowledge



Please note that we expect a high response to this position if you have not had a response within the next 3 days please assume that on this occasion you have been unsuccessful.


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