Commercial Insurance Team Leader

Job title: Commercial Insurance Team Leader
Location: Birmingham, Birmingham, England
Industry: Insurance
Salary: £35,000
Reference: 1694
Contact name: Morgan Whittaker-Beecroft
Contact email: Morgan@teamboxtree.co.uk

Job description

Boxtree are supporting a respected insurance brokerage whom are looking to appoint an experienced Commercial to join the team.

 

Responsibilities:

  • Managing the commercial insurance account handling team (8 employees) on a day to day basis; to include service level delivery and the maintenance of adequate resource within the team
  • Monitoring team progress on client renewals, new business and task progress on a daily basis
  • Ensuring claims service level agreements are maintained
  • Ensuring that the team remain compliant with FCA requirements throughout their work
  • Leading and developing the team to ensure all KPI’s targets are achieved ( including new business, renewals and placement strategy)
  • Monitor the quality of the output of the team in terms of documents, emails, calls/scripts
  • Working closely with other Team Leaders and managers to effectively implement change to deliver agreed business benefits
  • Undertake monthly team file audits to ensure compliance standards are maintained and any training/development needs are highlighted and actioned
  • Present monthly results to their teams and provide feedback to the Branch Director to feed back to the senior management team
  • To coach team members to help them strive to deliver the best possible service to customers

 

Company Benefits:

  • Strong commercial insurance knowledge, in the SME and mid-corporate client space
  • Strong planning, organisation and networking skills
  • Problem solving and analytical skills to identify the root cause of issues and resolve any obstacles
  • Excellent communication skills/ both written and verbal
  • Strong relationship and influencing skills
  • IT Literate – ideally with experience using Acturis and generating reports
  • Basic complaint handling and escalation process knowledge

 

 

Please note that we expect a high response to this position if you have not had a response within the next 3 days please assume that on this occasion you have been unsuccessful.

 

Boxtree are very serious about how we regulate and control personal data of our candidates. Please note that by applying for this vacancy you provide Boxtree with your explicit consent to process your personal information which we will re-qualify by contacting you. A copy of our privacy policy outlining how we use and store your personal data is available to view on our website. You can request to be ‘forgotten’ by emailing Lacee Watts please see email via our website).

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Morgan Whittaker-Beecroft

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