Customer Service Advisor

Job title: Customer Service Advisor
Location: Borehamwood
Industry: Insurance
Salary: £23,000
Reference: 1679
Contact name: Amy Brennan
Contact email:

Job description

Boxtree are supporting a respected insurance brokerage whom are looking to appoint an inbound customer service adviser with an excellent telephone manner.


Your Role:


  • Be the first point of contact for incoming calls from clients in respect of their insurance polices
  • Assist with any billing and credit control queries that are generated from clients on the phone
  • General customer service handing and support


Ideal Qualities:


  • If you have experience working within an existing customer facing or inbound call centre operation that would be fantastic
  • If you have previous experience within insurance or financial services, that would be ideal
  • You will have the skills to plan and organise your workload and work efficiently
  • Brilliant working knowledge of Microsoft Office packages and the ability to learn new systems
  • Exciting interpersonal and motivational skills and someone who enjoys working in a team



  • 23 days holiday + bank holidays
  • Flexibility to work remotely on an ad-hoc basis
  • Private healthcare for the successful candidate dependents (after one year’s service)
  • Employee assistance programme
  • Season ticket loan as well as rental deposit loan
  • Pension scheme
  • Annual leave purchase scheme


Please note that we expect a high response to this position if you have not had a response within the next 3 days please assume that on this occasion you have been unsuccessful.


Boxtree are very serious about how we regulate and control personal data of our candidates. Please note that by applying for this vacancy you provide Boxtree with your explicit consent to process your personal information which we will re-qualify by contacting you. A copy of our privacy policy outlining how we use and store your personal data is available to view on our website. You can request to be ‘forgotten’ by emailing Lacee Watts please see email via our website).

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