Customer Service Advisor

Job title: Customer Service Advisor
Location: Borehamwood
Industry: Insurance
Salary: £21,000 - £23,000
Reference: 1745
Contact name: Amy Brennan
Contact email:

Job description

Boxtree are supporting a well-respected insurance brokerage who are looking to appoint an inbound customer service adviser with an excellent telephone manner. This team are expanding rapidly - this is a very exciting time to join them!


Your Role:

  • First point of contact for incoming calls from clients in respect of their insurance polices
  • General customer service handing and support
  • Assisting with billing and credit control queries that are generated from clients on the phone


Ideal Qualities:

  • Minimum of 2 years’ experience in an inbound call centre environment
  • Previous experience within insurance or financial services would be a bonus
  • Excellent time management and organisation, managing your workload efficiently
  • Ability to communicate well at all levels and build rapport
  • Demonstrable experience in meeting and exceeding targets



  • 23 days holiday + bank holidays
  • Work from home flexibility
  • Fun, lively atmosphere – office bar on Thursdays and Fridays, pool table, skittle alley, office dogs!
  • Private healthcare for the successful candidate dependents (after one year’s service)
  • Pension scheme


Please note that we expect a high response to this position if you have not had a response within the next 3 days, please assume that on this occasion you have been unsuccessful.


Boxtree are very serious about how we regulate and control personal data of our candidates. Please note that by applying for this vacancy you provide Boxtree with your explicit consent to process your personal information which we will re-qualify by contacting you. A copy of our privacy policy outlining how we use and store your personal data is available to view on our website. You can request to be ‘forgotten’ by emailing Lacee Watts please see email via our website).

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