Marine Claims Manager

Job title: Marine Claims Manager
Location: Poole
Industry: Insurance
Salary: Up to £35,000
Reference: 1120
Contact name: Paige Dadds

Job description

A leading TPA service provider at Lloyds is urgently recruiting for a pleasure craft claims specialist through an exclusive opportunity with Boxtree Recruitment to provide technical and management experience to their small team of two.


This company is run by a husband and wife team who are dedicated to the continued growth of the company and their staff. And this role will see you reporting directly into these two directors.




  • Point of contact for Claims Adjusters (currently 2) for HR, Operational and Technical queries
  • Supervise Claims Adjusters to ensure they operate in accordance with all agreed SLA’s and Delegated Authorities
  • Assist Adjusters with policy interpretation (mostly UK, some European)
  • Handle/oversee contentious claims
  • Allocate new claims to Adjusters, considering existing workloads and their respective complexities
  • Act as a point of escalation for assured’s/brokers/insurers
  • Handle/oversee complaints
  • Reporting – MI to insurers, weekly progress report, monthly bordereaus etc.
  • Handle weekly GDPR checks
  • Ensure the business continuity policy is engaged when required and regularly tested
  • Conduct and report team members monthly 1-2-1’s & constructively support development
  • Conduct and report Peer Reviews totalling 5% of individual team members workload per month
  • Run and deliver productivity reports for individual team members and overall team
  • Ensure team training requirements are completed regularly in line with company policies
  • Maintaining existing client relationships & working on renewals (may include some occasional travel to London)
  • Working with outsourced IT & HR teams to fix any issues that may arise




  • Must have specialist experience in Marine/Pleasure Craft Claims Adjusting
  • Min. 1 year experience in management of a small team
  • Cert CII qualified or above is desirable


Company Benefits:


  • Government NEST pension
  • 20 days holiday plus 8 Bank Holidays
  • WFH Flexibility after 6 months


Please note that we expect a high response to this position if you have not had a response within the next 3 days please assume that on this occasion you have been unsuccessful.


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