Mortgage Case Manager

Job title: Mortgage Case Manager
Location: Maidstone
Industry: Financial Services
Salary: £21500
Reference: 1411
Contact name: Jodie Murray
Contact email:

Job description

My client is a professional organisation with a strong people-first culture, and they are looking for a Mortgage Case Manager with financial services experience to join a friendly team of people that encourage development and personal growth



  • Build and maintain effective relationships with all new and existing clients.
  • Act as the first ‘port of call’ with any queries on all mortgage applications from pre offer stage to offer.
  • Ensuring accurate and appropriate responses to telephone calls/enquiries and any other correspondence from Mortgage brokers.
  • Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and seeking to resolve any queries that arise.
  • Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
  • Liaise with the underwriting team, ensuring that application requirements and conditions are complied with and updated.





  • The ideal candidate will be proactive, efficient, with strong inter-personal skills and a can-do attitude who is committed to meeting deadlines whilst maintaining quality of decisions
  • The individuals will liaise with underwriting, finance and risk teams, as well as external valuers and Mortgage Brokers to ensure that all compliance standards when processing Mortgage applications are met


Company Benefits:


  • Great bonus scheme, free onsite parking, pension, corporate rate gym, competitive holiday, DIS and healthcare




Please note that we expect a high response to this position if you have not had a response within the next 3 days please assume that on this occasion you have been unsuccessful.


Boxtree are very serious about how we regulate and control personal data of our candidates. Please note that by applying for this vacancy you provide Boxtree with your explicit consent to process your personal information which we will re-qualify by contacting you. A copy of our privacy policy outlining how we use and store your personal data is available to view on our website. You can request to be ‘forgotten’ by emailing Lacee Watts please see email via our website).





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